Payment Policy

Last Updated: September 9, 2026

This Payment Policy explains the accepted payment methods, billing procedures, transaction terms, and payment-related practices applicable to purchases made through Undrgrnd Miami.

Please review this policy before placing an order.

1. Accepted Payment Methods

Undrgrnd Miami currently accepts the following payment methods:

  • Visa

  • Mastercard

Available payment methods are displayed during checkout. All payments must be made in full when an order is placed.

We do not currently accept cash on delivery, checks, money orders, bank transfers, or installment payments unless expressly stated during checkout.

2. Currency

All product prices, shipping charges, taxes, refunds, and payments displayed on our website are in United States Dollars (USD), unless expressly stated otherwise.

If you use a payment card issued outside the United States, your bank or card issuer may charge currency conversion, international transaction, or other processing fees.

These additional charges are determined by your financial institution and are not collected or controlled by Undrgrnd Miami.

3. Payment Authorization

When you submit an order, you authorize Undrgrnd Miami and its third-party payment providers to charge the total order amount to your selected payment method.

The complete order total, including applicable shipping charges, discounts, and taxes, will be displayed during checkout before you submit payment.

Your order will not enter processing until the payment has been successfully authorized.

If a payment is declined, canceled, reversed, or cannot be verified, the order may be delayed or canceled.

4. Billing Information

Customers are responsible for providing complete and accurate billing information.

The billing name, billing address, postal code, card number, expiration date, and security code provided during checkout should match the information associated with the payment method.

Incorrect or incomplete billing information may result in:

  • Payment failure

  • Additional verification

  • Order processing delays

  • Order cancellation

Please review your billing and order information carefully before submitting payment.

5. Secure Payment Processing

Payments are processed through secure third-party payment providers using industry-standard security measures.

Undrgrnd Miami does not directly store customers’ complete credit or debit card information.

Payment transactions may be subject to authorization, fraud-prevention screening, and security verification performed by our payment providers or the customer’s card issuer.

No online payment system can be guaranteed to be completely risk-free. Customers should contact their card issuer promptly if they notice an unauthorized transaction.

6. Order Confirmation

After an order has been submitted successfully, an order confirmation will be sent to the email address provided during checkout.

An automated order confirmation confirms that we received your order request. It does not necessarily mean that the order has completed payment verification, entered processing, or shipped.

We may cancel or refuse an order for reasonable reasons, including:

  • Payment authorization failure

  • Incomplete or inaccurate billing information

  • Suspected unauthorized or fraudulent activity

  • Product availability issues

  • Incorrect product or pricing information

  • Inability to deliver to the address provided

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

7. Payment Verification and Fraud Prevention

To protect customers and our business, we may review order, billing, shipping, and payment information before processing or shipping an order.

When reasonably necessary, we may contact the customer to request additional order, billing, or payment verification information.

Orders that cannot be verified may be delayed, refused, or canceled.

Customers should respond promptly to verification requests. Failure to provide sufficient information may result in order cancellation and a refund to the original payment method.

We will handle personal information collected during this process according to our Privacy Policy.

8. Failed or Declined Payments

A payment may be declined for reasons including:

  • Insufficient funds

  • Incorrect card information

  • An expired payment card

  • Billing address or postal code mismatch

  • Security restrictions imposed by the card issuer

  • Transaction limits

  • Suspected unauthorized or fraudulent activity

If your payment is declined, verify the information entered during checkout or contact your bank or card issuer.

You may try placing the order again using another accepted payment method.

Undrgrnd Miami cannot override a payment decision made by a bank, card issuer, or payment provider.

9. Duplicate or Unauthorized Charges

If you believe you have been charged more than once for the same order, or if you notice an unauthorized charge associated with Undrgrnd Miami, contact us promptly.

Please provide:

  • Your order number, if available

  • The name and email address associated with the order

  • The date and amount of the transaction

  • A description of the issue

For your security, do not send your complete card number or security code by email.

10. Taxes and Additional Charges

Applicable sales taxes and other legally required charges will be calculated and displayed during checkout.

Any fees charged directly by your bank, card issuer, or payment provider are the customer’s responsibility and are not collected or refundable by Undrgrnd Miami.

11. Refunds

Approved refunds will be issued to the original payment method used to place the order.

After an eligible return has been received and inspected, an approved refund will be issued within 5 business days.

Once the refund has been issued, the customer’s bank, card issuer, or payment provider may require additional time to process and post the funds to the account. This additional processing time is outside our control.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at info@undrgrndmiami.com.

Refund eligibility, return shipping responsibilities, exclusions, and return instructions are governed by our Refund Policy.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate your request, but changes and cancellations cannot be guaranteed after an order has entered processing or has shipped.

If an order has already shipped, it must be handled according to our Refund Policy.

13. Payment Disputes and Chargebacks

If you have a concern regarding a payment, order, refund, or transaction, we encourage you to contact us first so that we can review and attempt to resolve the issue.

Nothing in this policy limits any rights available to customers under applicable law or the rules of their bank, card issuer, or payment provider.

14. Changes to This Payment Policy

Undrgrnd Miami may update this Payment Policy to reflect changes to our accepted payment methods, checkout process, business practices, or legal requirements.

The updated policy will become effective when it is published on this page. The “Last Updated” date at the top of the policy will indicate when the latest revision was made.

15. Contact Us

For questions regarding payments, billing, refunds, or transactions, please contact us:

Store Name: Undrgrnd Miami
Address: 6805 Main Street, Miami Lakes, FL 33014, United States
Phone: +1 305-587-9710
Email: info@undrgrndmiami.com
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)