Payment Policy

Last Updated: August 1, 2026

This Payment Policy explains the payment methods, billing procedures, and transaction terms applicable to purchases made through Undrgrnd Miami.

1. Accepted Payment Methods

Undrgrnd Miami currently accepts the following payment methods:

  • Visa

  • Mastercard

All payments must be made in full at the time the order is placed. We do not currently offer cash on delivery, installment payments, checks, money orders, or bank transfers unless otherwise stated on our website.

2. Payment Authorization

When you place an order, you authorize Undrgrnd Miami and its payment service providers to charge the total order amount to your selected payment method.

Your order will not be processed until payment has been successfully authorized. If your payment is declined, canceled, or cannot be verified, your order may be delayed or canceled.

Please make sure that your billing information, including your name, billing address, card number, expiration date, and security code, is accurate and up to date.

3. Currency

All prices and payments displayed on our website are in United States Dollars (USD), unless otherwise stated.

Your card issuer or financial institution may charge currency conversion fees, international transaction fees, or other processing fees. These additional charges are determined by your financial institution and are not collected or controlled by Undrgrnd Miami.

4. Secure Payment Processing

Payments are processed through secure third-party payment service providers. Undrgrnd Miami does not directly store your complete credit or debit card information.

Payment transactions may be subject to security verification, fraud prevention screening, and authorization procedures performed by our payment providers or your card issuer.

5. Billing Information

You are responsible for providing complete and accurate billing information. The billing address entered during checkout should match the address associated with your payment card.

Incorrect or incomplete billing information may result in payment failure, order delays, or cancellation.

6. Order Confirmation

After your payment has been successfully completed, you will receive an order confirmation email at the email address provided during checkout.

An order confirmation does not guarantee that an order has been accepted or shipped. We reserve the right to cancel or refuse an order due to payment verification issues, suspected fraud, product availability, pricing errors, or other reasonable circumstances.

If we cancel an order after payment has been collected, the payment will be refunded to the original payment method.

7. Failed or Declined Payments

A payment may be declined for several reasons, including:

  • Insufficient funds

  • Incorrect card information

  • An expired payment card

  • A billing address mismatch

  • Security restrictions imposed by the card issuer

  • Suspected fraudulent activity

If your payment is declined, please verify your payment information or contact your card issuer. You may also attempt to place the order using another accepted payment method.

8. Duplicate or Unauthorized Charges

If you believe you have been charged more than once or notice an unauthorized transaction related to an order from Undrgrnd Miami, please contact us promptly.

When contacting us, please provide your order number, the date and amount of the transaction, and any other relevant information. Do not send your complete card number or security code by email.

9. Taxes and Additional Charges

Applicable sales taxes and other required charges will be calculated and displayed during checkout, where applicable.

Any fees charged by your bank, card issuer, or payment provider are your responsibility and are not refundable by Undrgrnd Miami.

10. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

After a refund has been processed, it may take several business days for the funds to appear in your account. Processing times depend on your card issuer or financial institution.

Refund eligibility and procedures are subject to our Return and Refund Policy.

11. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute with your financial institution, please contact our customer service team so we can review and attempt to resolve the issue.

Submitting a fraudulent or unjustified chargeback may result in the cancellation of related orders and restrictions on future purchases.

Nothing in this section limits any rights you may have under applicable law or the rules of your card issuer.

12. Fraud Prevention

To protect our customers and business, we reserve the right to verify payment and order information before processing or shipping an order.

We may request additional information or identification when reasonably necessary to confirm that a transaction is authorized. Orders identified as potentially fraudulent may be delayed, refused, or canceled.

13. Changes to This Payment Policy

Undrgrnd Miami reserves the right to update or modify this Payment Policy at any time. Changes will become effective when the revised policy is posted on our website.

We encourage customers to review this policy before making a purchase.

14. Contact Us

For questions or concerns regarding payments, billing, or transactions, please contact us:

Store Name: Undrgrnd Miami

Address: 6805 Main Street, Miami Lakes, FL 33014, United States

Phone: +1 305-587-9710

Email: info@undrgrndmiami.com

Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CTS)