At Undrgrndmiami, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist you with our return process. Please review our return and refund policy below.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must meet the following requirements:

• Items must be unworn and unused
• Items must be in original condition
• Items must include the original packaging, tags, and accessories

All returned items will be inspected upon arrival. Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Items that have been worn, washed, damaged, or altered
• Items without original packaging, tags, or accessories
• Final sale or clearance items

How to Initiate a Return

To request a return, please contact us at:

Email: info@undrgrndmiami.com

within 14 days of receiving your order.

Please include the following information:

• Order number
• Customer name
• Reason for return

Once your return request is approved, we will provide you with the return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

Approved refunds will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Exchanges

We only offer exchanges for items that arrive defective, damaged, or incorrect.

If you need an exchange, please contact us at:

Email: info@undrgrndmiami.com

within 14 days of delivery.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item received is defective
• The wrong item was shipped

Original shipping fees are non-refundable.

Contact Us

For any return or refund questions, please contact us:

Email: info@undrgrndmiami.com
Phone: +1 305-587-9710

Business Hours:
Monday–Friday
10:00 AM – 5:00 PM EST